SHIPPING & ORDER PROCESSING
United States (Excludes PR):
Free Standard Shipping (5-7 Days)
Expedited Shipping (2 Day): $20
Expedited Shipping (Next Day): $50 (excludes Saturdays)
Standard Shipment (5-7 Days): $18
Expedited Shipment (2-3 Days): $50
International Shipments: (5-12 Days): $50
Orders will be shipped the following business day (including expedited shipments). Each order is subject to product availability. If you require faster shipping service please contact us directly at 1-305-661-4448 or email us at email@example.com
RETURNS & REFUNDS
Filomena Fernandez offers a full refund on online purchases returned in the condition in which they were sold within 10 days from the day the parcel was received or signed for.
ALL ITEMS MARKED AS FINAL SALE CANNOT BE RETURNED.
Any items returned for refund or exchange after 10 days will be refused and sent back to customer. Returned items will be inspected and exchanges, credits or refunds will only be issued to items that have not been worn, altered or washed. Merchandise must have all original tags attached. Shipping and handling fees will be deducted from the value of your refund.
Returns can be made in-store at our Filomena Fernandez Boutique, 4217 Ponce de Leon Blvd., Coral Gables, Florida, USA
US (Continental) Returns: Securely repackage your merchandise. Affix the pre-paid return label to your package. The return postage charge will be deducted from your refund. If you choose to ship your return via a different carrier, please send through an insured shipping method to the adress below.
US (ALASKA, HAWAII, PUERTO RICO) & International Returns: Please contact us at 1-305-661-4448 or firstname.lastname@example.org to receive your pre-paid postage label. The return postage charge will be deducted from your refund.
SHIP ALL RETURNS TO:
4217 Ponce De Leon Blvd.
Coral Gables, FL 33146 USA
If you prefer to ship your return via a different carrier, please be sure to use a trackable, insured shipping method. Filomena Fernandez cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an email once your return has been processed. Please allow 5-7 business days from the time we receive your return for it to be processed.